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support / FAqs

Who can sign up?

The Alunna Beta Program is available by invitation only. We're actively seeking students and instructors to help us improve our products and services.

To request an invitation:

1) Participants must be 18yrs+ or have permission from a parent or legal guardian.

2) Student participants must be enrolled in a public or private school (K-12+). Instructor participants must be accredited and currently teaching or capable of teaching in a public or private school. We also welcome part-time educators, multi-disciplinary tutors, and collegiate teaching assistants.

3) Participants must have an iPhone, iPad, or a modern Android phone or tablet.

4) Participants must have access to high-speed internet capable of standard video conferencing. 

5) You must be willing to provide feedback, complete surveys, and interact with Alunna while enrolled in the program.

Is a parent or guardian required to sign up for the Alunna Beta Program?

Yes. Students 18 years or younger may only participate with a parent or legal guardian's explicit permission.

Why must I submit a copy of my Student/Teacher School ID?

Alunna is committed to providing a safe and inclusive learning environment for students and instructors alike. By submitting your (valid) Educational ID, our team can verify your standing within the educational community more effectively. Instructors that are unable or unwilling to present a valid Educational ID will be required to submit additional materials to verify their identity and competence. Students unable or unwilling to give a valid Educational ID are ineligible to participate in the Alunna Beta Program.

Is my account information secure?

Alunna is committed to keeping your information safe.
Our Privacy Policy outlines how we store, use, and protect your data.

I never received my application email.

Once signing up, you will receive a confirmation email to the address you provided. Emails usually arrive quickly but can take up to 15 minutes to arrive. If you have signed up, waited 15 minutes, and still have not received your application email, check your junk or spam folders. 

If more than 30 minutes have elapsed, and you've checked your junk/spam folders but still haven't received your application, let us know.

I no longer want to be in the Alunna Beta Program.

We're sorry to hear that you no longer wish to participate in our Beta Program. You can quickly remove yourself from our system by clicking "Unsubscribe" at the bottom of any Alunna Beta Program email. Unsubscribing will remove you from future email correspondence and the Beta Program. Alunna will automatically wipe any stored personal data from our servers after 30 days.

If you wish to terminate this data immediately, please contact us here.